Members of the National Association of Estate Agents aim to provide the highest standards of service, but to ensure that your interests are safeguarded; a grievance procedure has been introduced. This provides for the matter to be dealt with internally by Messrs Holland and, in the event that we are not able to deal with the matter, by reference to The Property Ombudsman Scheme.
David Holland MNAEA, 15 Sea View Street, Cleethorpes, DN35 8EU
In the event that the final review as detailed above still fails to satisfy your grievance, then you are at liberty to have the matter referred to The Property Ombudsman Service. You are also entitled to have your grievance referred should we fail to deal with the matter expeditiously. The matter must be referred within 12 months from the date of the Final View Point Letter.
Contacting The Property Ombudsman
Filing a complaint on line:
www.tpos.co.uk – TPO Complaints Form will need to be completed and signed.
The Property Ombudsman
43-55 Milford Street
Copyright © Bettles, Miles & Holland, 2015. All rights reserved
UK Registered Company: 04782567. VAT Registered: GB129777328. Registered in London: 2086947
Registered address: 15 Seaview Street, Cleethorpes, North East Lincolnshire, DN35 8EU
Member of The Property Ombudsman Scheme
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