Members of the National Association of Estate Agents aim to provide the highest standards of service, but to ensure that your interests are safeguarded; a grievance procedure has been introduced. This provides for the matter to be dealt with internally by Messrs Holland and, in the event that we are not able to deal with the matter, by reference to The Property Ombudsman Scheme.
David Holland MNAEA, 15 Sea View Street, Cleethorpes, DN35 8EU
In the event that the final review as detailed above still fails to satisfy your grievance, then you are at liberty to have the matter referred to The Property Ombudsman Service. You are also entitled to have your grievance referred should we fail to deal with the matter expeditiously. The matter must be referred within 12 months from the date of the Final View Point Letter.
Contacting The Property Ombudsman
Filing a complaint on line:
www.tpos.co.uk – TPO Complaints Form will need to be completed and signed.
The Property Ombudsman
43-55 Milford Street
Copyright © Bettles, Miles & Holland, 2015. All rights reserved
UK Registered Company: 04782567. VAT Registered: GB129777328. Registered in London: 2086947
Registered address: 15 Seaview Street, Cleethorpes, North East Lincolnshire, DN35 8EU
Member of The Property Ombudsman Scheme
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VISITORS TO OUR OFFICE ARE LIMITED TO A MAXIMUM OF 2 PEOPLE.
VISITORS & STAFF MUST ADHERE TO THE 2M SOCIAL DISTANCING RULE & FOLLOW GOVERNMENT GUIDANCE ON HYGIENE. THERE ARE SAFETY NOTICES IN THE OFFICE TO FOLLOW.
HAND SANITISER IS AVAILABLE FOR USE.
TOUCH AREAS IN THE OFFICE ARE BEING CLEANED ON A REGULAR BASIS AND STAFF ARE UNDERTAKING STRICT HYGIENE MEASURES HANDWASHING REGULARLY AND CLEANING/DISINFECTING AREAS REGULARLY.
VIEWINGS ARE BEING CONDUCTED WITH SOCIAL DISTANCING MEASURES. PROPERTIES ARE BEING WELL VENTILATED AND TOUCH AREAS CLEANED BEFORE/AFTER VIEWINGS. VIEWERS ARE INSTRUCTED ON SAFETY AND SOCIAL DISTANCING MEASURES WHEN BOOKING, I.E. WASH HANDS/USE HAND SANITISER BEFORE VIEWING. DO NOT TOUCH DOOR HANDLES/SURFACES ETC. ONLY ESSENTIAL PEOPLE WHO NEED TO VIEW FROM SAME HOUSEHOLD WILL BE ALLOWED TO ATTEND. NO ONE WHO HAS SYMPTOMS OR IS SELF ISOLATING CAN VIEW.