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BMH Complaints Procedure

Members of the National Association of Estate Agents aim to provide the highest standards of service, but to ensure that your interests are safeguarded; a grievance procedure has been introduced. This provides for the matter to be dealt with internally by Messrs Holland and, in the event that we are not able to deal with the matter, by reference to The Property Ombudsman Scheme.

  • If you believe you have a grievance, please write in the first instance to the Principal, Senior Partner or Director at the address as below:

    David Holland MNAEA, 15 Sea View Street, Cleethorpes, DN35 8EU

  • Your grievance will be acknowledged in writing within 3 working days or receipt, investigated thoroughly in accordance with established “in house” procedures and a formal written reply sent to you within 15 working days of receipt of your original written complaint. If the timescale needs extending beyond this limit then you will be kept fully informed and an explanation provided.

In the event that the final review as detailed above still fails to satisfy your grievance, then you are at liberty to have the matter referred to The Property Ombudsman Service. You are also entitled to have your grievance referred should we fail to deal with the matter expeditiously. The matter must be referred within 12 months from the date of the Final View Point Letter.

Contacting The Property Ombudsman

Filing a complaint on line:
www.tpos.co.uk – TPO Complaints Form will need to be completed and signed.

Complaint Enquiries:
01722 333306

Registered Office:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury

NAEA Ombudsman Ombudsman SafeAgent ARLA NFOPP HHCOC

CLICK HERE FOR IMPORTANT INFORMATION - BMH PROCEDURES - CORONAVIRUS COVID-19

BMH PROCEDURES – CORONAVIRUS COVID-19

ANYONE WITH CORONAVIRUS (COVID-19) SYMPTOMS
MUST NOT ENTER THE OFFICE OR ATTEND VIEWINGS ETC

VISITORS TO OUR OFFICE ARE LIMITED TO A MAXIMUM OF 2 PEOPLE.

VISITORS & STAFF MUST ADHERE TO THE 2M SOCIAL DISTANCING RULE & FOLLOW GOVERNMENT GUIDANCE ON HYGIENE. THERE ARE SAFETY NOTICES IN THE OFFICE TO FOLLOW.

HAND SANITISER IS AVAILABLE FOR USE.

TOUCH AREAS IN THE OFFICE ARE BEING CLEANED ON A REGULAR BASIS AND STAFF ARE UNDERTAKING STRICT HYGIENE MEASURES HANDWASHING REGULARLY AND CLEANING/DISINFECTING AREAS REGULARLY.

VIEWINGS ARE BEING CONDUCTED WITH SOCIAL DISTANCING MEASURES. PROPERTIES ARE BEING WELL VENTILATED AND TOUCH AREAS CLEANED BEFORE/AFTER VIEWINGS. VIEWERS ARE INSTRUCTED ON SAFETY AND SOCIAL DISTANCING MEASURES WHEN BOOKING, I.E. WASH HANDS/USE HAND SANITISER BEFORE VIEWING. DO NOT TOUCH DOOR HANDLES/SURFACES ETC. ONLY ESSENTIAL PEOPLE WHO NEED TO VIEW FROM SAME HOUSEHOLD WILL BE ALLOWED TO ATTEND. NO ONE WHO HAS SYMPTOMS OR IS SELF ISOLATING CAN VIEW.

STAY SAFE, STAY ALERT!